← Back to Iris
Iris for service businesses

The always-on front desk for your service business.

Your next hire doesn't need a salary. Generic AI is built to be helpful. Iris is built to run your front desk - so your team can focus on the work.

✓ Capture every enquiry, 24/7
✓ Book appointments around the clock
✓ Follow up so leads never go cold
✓ Gets smarter every week, in your voice

Live in 10 days · No system to replace · Works with the tools you already use

i
Irisonline
Hi! Any availability this weekend?
Hi Sarah! Saturday 2:30pm or Sunday 11am are both open. Shall I hold one for you?
Saturday 2:30 please ✨
Booked. Confirmation sent to your email, and I've let the team know. See you Saturday.
Lead captured · Appointment booked · Team notified
Message↑
How it works

Every morning, Iris tells your team exactly what to do next.

A live daily brief you will actually read - then click through the rest of Iris's workspace, exactly as your team sees it. 👆 Try it yourself.

The problem

Your front desk is working harder than it should.

Between WhatsApp, email, your booking software, follow-ups and review requests, a lot falls between the cracks. By the time you notice a lead slipped through, the damage is done.

~35%

Leads go cold after hours

You're busy with customers all day. An enquiry at 11pm gets a reply at 8am - by which time half have booked elsewhere.

R3-7K

Value of one lost booking

A few missed bookings a week is tens of thousands of rand a month, leaking quietly out of the business.

40-60%

Rebook only when prompted

Repeat customers are the cheapest revenue you can earn - and the most often forgotten when nobody reaches out.

01

New leads wait hours for a response

02

The front desk is stretched too thin

03

Bookings get missed or forgotten

04

Happy customers are never asked for reviews

05

Past customers disappear without rebooking

Seen in the wild

Real conversations, handled live.

Iris answers the easy ones instantly, and knows exactly when to hand the rest to a person.

Hannah M.● liveWhatsApp · 11:42pm
Hi! Any space for an appointment this weekend?
Hi Hannah! Saturday 2:30pm or Sunday 11am are both open. Shall I hold one for you?
Saturday please 💜
Booked. Confirmation and everything you need are on their way to your email. See you Saturday.
Lead protected · Booking secured · Workload reduced
Leah V.● liveInstagram · 09:14am
Hi, I wasn't happy with my last visit and I'd like to speak to someone.
I'm really sorry to hear that, Leah. This is something a person should handle, so I'm passing it straight to the team now and they'll reach out to you today.
Escalated to the team · Flagged: complaint · Handled with care

Powered by Anthropic

What Iris does

You do the work. Iris handles the front desk.

Eight capabilities, one Iris, every channel your customers use - WhatsApp, Instagram, email, SMS and web chat.

01

Answers every enquiry, 24/7

Pricing, hours, availability, what to expect - answered instantly, in your voice, the moment a customer asks.

02

Lead qualification

Iris qualifies every enquiry - what they want, budget, timing - so your team knows who to prioritise.

03

Booking & calendar

Iris checks availability, shares pricing and books directly into the calendar you already use.

04

Service FAQs

From what to bring to aftercare, Iris handles the repetitive questions that tie up your front desk.

05

Knows when to hand over

Anything it shouldn't answer - a complaint, a custom quote, a sensitive question - goes straight to your team.

06

Follow-ups

Iris reaches out to leads who went quiet and follows up after a visit - one gentle nudge, never spam.

07

Appointment reminders

Smart reminders at 24 hours, 2 hours and same-day. Customers confirm or reschedule instead of disappearing.

08

Smart review requests

Iris asks happy customers for a review at the right moment - and knows not to ask the unhappy ones.

On the roadmap

Getting better, every week.

Coming soon

Cycle-based rebooking

Iris reaches out at the right interval for each service, so customers rebook without being chased.

Coming soon

Customer reactivation

Iris wins back customers who quietly stopped coming, with a warm, well-timed nudge.

Coming soon

Monthly trend reporting

A clear monthly view of bookings, rebooking and retention - no dashboards to decode.

Coming soon

Voice receptionist

Iris answers the phone too, in your voice, for the calls your team can't reach.

You stay in control

Iris works for you, not around you.

Iris isn't a system that locks you out. She's a member of your team who reports in. Every morning she delivers a clear summary - yesterday's leads, bookings made, handoffs awaiting you and follow-ups due.

You approve, you adjust, you escalate. Iris keeps running. The business stays yours.

Prefer to dig in? There's a clean backend too - full conversation logs, lead pipeline, handoffs and reporting, all in one view. You don't need it to run the business. It's there if you want it.

While Iris handled the admin

Your Tuesday, rewritten.

08:00
Chase yesterday's no-shows
Breakfast. Not your inbox.
12:30
Reply to 6 new enquiries
An actual lunch break ☀️
17:00
Rebooking + follow-up admin
Home on time.
≈11hback this week
Integrations

Iris plugs in. She doesn't take over.

Already got your booking system sorted? Iris doesn't replace it - she fills the gap in front of it. Your customers don't open your booking page at 9pm. They send a WhatsApp. Iris meets them there - answers pricing, collects their preferred day and time, flags anything for your team - then routes it into your existing workflow.

Starter

Iris handles the conversation and surfaces the booking request for you to confirm in your current system. One tap.

Growth

Iris books directly into your calendar. She checks availability, confirms the slot, sends the details and schedules the reminder. You open your diary in the morning and the bookings are already there.

Where your customers message

WhatsAppInstagramEmailSMSWebsite chat

Works with your tools

Booking platformsCalendar appsPractice managementCRMs
Comparison

Iris isn't another app. Here's what that means for your bill.

Most tools either charge you per message, take a cut of every booking, or sell you an AI that answers questions it shouldn't. The real comparison isn't software. It's staffing.

vs a receptionist

Works 8-5 on weekdays, takes leave, calls in sick. Iris answers nights, weekends and holidays - and never forgets a follow-up.

vs a booking platform

A booking page only helps the customers who open it. Iris meets them where they already message and does the talking first.

vs a generic chatbot

A chatbot answers from a script. Iris knows your services, prices and tone - and hands over anything it shouldn't answer.

A part-time receptionist vs IrisReceptionistIris
Monthly costR8,000 - R15,000from R2,500
Available hours8am - 5pm, weekdays24 / 7 / 365
Replies at 10pm on a SundayNoYes
Takes leave15+ days a yearNever
Calls in sickYesNever
Answers pricing consistentlyDepends on trainingEvery time, exactly as set
Handles many conversations at onceUnlikelyYes
Remembers every customer's historyIf they've been there long enoughFrom the first message
True monthly cost (incl. UIF, leave)R10,000 - R20,000from R2,500

Iris doesn't replace your team. She's the hire you can't justify yet - until now.

Who it's for

One front desk, every kind of service business.

If your customers message, call or DM to book - Iris answers, books and follows up, day or night.

01

Beauty & wellness

Salons, spas, med-spas, barbers, nail & brow bars

Fill the chair, not the voicemail. Iris books the 9pm "any space Saturday?" while you're with a client.

02

Health practices

Dentists, physios, chiros, vets, optometrists

Book patients without pulling your team off the floor - and hand anything sensitive straight to a person.

03

Fitness

Gyms, studios, personal trainers, pilates & yoga

Turn every "how much?" into a booked session, and win back members who quietly drifted away.

04

Home services

Plumbers, electricians, cleaners, landscapers, installers

Never miss the after-hours "are you available?" - Iris captures the job, qualifies it and books the visit while you're on the tools.

Pricing

Simple monthly pricing. Cancel any time.

Iris isn't a subscription that nickel-and-dimes you. One flat monthly rate, the way you'd budget for a team member. No per-message fees, no hidden costs, no credits that run out mid-month.

Starter
R2,500/mo + R5,000 setup
Solo front desk
  • 360 conversations / month
  • Iris on your main channel + 1 more
  • Lead qualification + FAQs
  • Booking support + calendar
  • Smart handover to your team
  • Daily owner summary
  • Done-for-you setup & onboarding
Most popular
Growth
R7,500/mo + R10,000 setup
Full automation
  • 750 conversations / month
  • Everything in Starter
  • All channels: WhatsApp, Instagram, web, SMS, email
  • Follow-ups & missed-enquiry recovery
  • Smart review requests
  • Monthly performance reporting
  • Cycle-based rebooking (soon)
Pro
Custom
Advanced workflows
  • Unlimited conversations
  • Everything in Growth
  • Voice receptionist (soon)
  • Custom reporting dashboards
  • Multi-staff role-based workflows
  • Priority support
🛡️ Try Iris risk-free for 30 days. If Iris doesn't work for you in the first 30 days, we'll refund the setup fee in full. No questions.
Founding offer · 50% off your first 3 months

For a small founding group, in exchange for feedback and a case study. Includes full done-for-you setup. No risk: if it doesn't work for your business, walk away.

FAQ

Questions owners ask before they sign.

Is Iris a chatbot?

No. A chatbot answers from a script. Iris is an AI front desk: she knows your services, your prices, your tone and your rules - and she gets smarter about your specific business with every interaction.

Does Iris replace my receptionist or front-of-house?

No. Iris handles the repetitive front-desk work - answering, qualifying, booking and following up - so your people spend their time on customers, not admin. She's the extra hire you couldn't justify yet.

What happens with questions Iris shouldn't answer?

Iris knows her limits. Anything sensitive, a complaint, or a question that needs a person - a custom quote, a judgement call - gets handed straight to your team, with the full context, so nothing slips.

What about privacy?

Iris takes privacy seriously. Conversations are processed securely to run your front desk, and you stay in control of your customer data - it's never sold or shared across other businesses. We'll walk you through a simple privacy overview during onboarding.

Will Iris work with my booking system?

Yes. Iris sits in front of the tools you already use. On Starter she surfaces the booking for you to confirm in one tap; on Growth she books directly into your calendar and schedules the reminders.

What happens if I reach my conversation limit?

Iris keeps working - we'll flag that you're near your limit and help you move to the right plan. No surprise per-message charges, ever.

Is there a contract?

No lock-in. Iris is month-to-month and you can cancel any time. The 30-day risk-free guarantee means you can try it with nothing to lose but the setup, which we refund if it's not a fit.

What's included in the setup fee?

Done-for-you onboarding: we load your services, pricing, hours and tone, connect your channels, and tune Iris to sound like your business before she goes live - usually within 10 days.

Your next hire

Stop losing leads. Start booking smarter.

A 15-minute call. We show you Iris live, on a real workspace. No pitch deck.

Make an enquiry →